Smart Mortgage Group Ltd is directly authorised by financial conduct authority. Our registration number is 301655, we are credit broker, not a lender, we search the whole marketplace and find the best suitable product. We work for panel of lenders and we get commission from lenders which varies with different lenders. We are also registered on Information Commissionaire Office register, registration number is Z783739X. For any complaint under the Data Protection laws, if however you wish to raise a complaint regarding the processing of your personal data or unsatisfied with how we handle your information, you have the right to lodge a complaint with Supervisory Authority which is Smart Mortgage Group Limited, Mr. Jay Mehta 135 Shakespeare Avenue, Hayes, Middlesex UB4 0BQ, tel number 0208 561 6555 or mobile number 0787 6753582 or email address jay@smartmortgagegroup.co.uk Or you can make a complaint at Information Commissionaire Officer, Wycliffe House, Water Lane Wilmslow SK9 5AF, tel number 0303 123 1113 or email enquiries@ico.org.uk If you have a complaint against Smart Mortgage Group Limited for mortgage advice and for other credit brokering services, we will provide you our complaint procedure which you can follow to make a complaint. If you are dissatisfied with our response as per our complaint procedure or we as Smart Mortgage Group Limited unable to resolve your complaint within 8 weeks, you will have the right to refer your complaint to the Financial Ombudsman Service at the following address: The Financial Ombudsman Service Exchange Tower, London E14 9SR, tel number 0800 023 4567 Please note that the complaints must be referred to the Financial Ombudsman within the maximum of 6 months of our final response.
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